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Kirklands Surgery111 Copnor RoadPortsmouthHants, PO3 5AFTel: 023 92 663368:
We will be holding a Patient Participation Group Meeting at the surgery on 2nd February at 6.30pm . If you are interested in attending please contact the surgery.
Do we hold the correct contact details for you?
It is import that you let us know when you change your address and telephone number.
Mobile Phone Numbers
Let us have your mobile phone number, we can send you reminders for your appointments and let you know any result which are normal.
JOIN OUR PATIENT PARTICIPATION GROUP
For information on Kirklands Patient Reference Group/Patient Survey Group look under the section Patient Reference Group or ask the receptionist on your next visit to the surgery.
Childhood Immunisations – the doctor, practice nurse and health visitor can advise you on appropriate immunisation prior to your appointment if you have any concerns.
The practice nurses offer a comprehensive service for travel advice and vaccination by appointment.
Dr Hockley offers a three year contraceptive implant insertion and removal service. Please feel free to book an appointment to discuss this with him.
We recommend that all women have a cervical smear following national guidelines.
You are advised to stop for your own good health and that of your family. Once you have made the decision to stop we are available for support and advice as required.
Blood Pressure – we would suggest that you have your BP checked at least once every three years. Zoe Girdis our prescribing pharmacist assists us with the management of our hypertension clinic.
Antenatal: Midwife Thursday 1.30pm – 3.00pm Doctor Tuesday 2.00pm – 3.00pm Doctor Wednesday 2.00pm – 3.00pm
Baby Immunisation Clinic: Tuesday – 10.30am – 12.15pmFriday – 1pm – 3pm
Please call between 2.00 and 5.30pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
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111 Copnor Road
GP Emergency Clinic
Basically for everything else which you think is urgent.
We run emergency Clinics every weekday from 9am to12.00pm.
We class as emergency any condition which is causing you concern or distress, usually new conditions or an old one which has got worse suddenly. For example:
You will be seen by the duty doctor or nurse as appropriate. There may be a small wait when we are busy but this is usually much less than you will find in Accident and Emergency.
We cannot deal with suspected fractures, wounds that need stitching or nosebleeds that won’t stop – these are best seen by Accident and Emergency or the Minor Injuries Clinic.
Unless your condition really needs hospital treatment, it is better for you to be seen in the G.P. Surgery – we have your records which tell us about your previous illnesses and any medicines which haven’t suited you in the past. You will usually be seen quicker in the G.P. Surgery than in A&E. If you go to A&E with a condition which could be seen in your G.P.Surgery this will cause delay for those who really do need hospital treatment.
Please keep the emergency clinic free for those who need it, don’t try to use it for routine appointments.
Our triage nurses offer telephone advice - between 8.30am and 12 noon, between 2pm and 6.30pm our receptionist would be happy to ask our doctors if you are unsure as to where would be the best place to go for your problem then please phone uson 023 92663368 and we will be happy to advise. Outside these hours advice can be obtained from the Out of hours Service 01962 718697 or NHS Direct 0845 4647.
EmergencyAmbulance Dial 999
When you think that the person’s life may be in danger without immediate treatment.
In all these cases dial 999 immediately
In other cases if you are not sure if an ambulance is needed then you are welcome to phone the Surgery for advice.
Please do not call an ambulance for minor illnesses or you may delay treatment getting to other people needing immediate help
But do not delay if you think the person’s life may be in danger
Queen Alexandra, Hospital, Cosham
Minor injuries unit - St Marys Independent Treatment Centre
Staffed mainly by Nurse Practitioners
Useful for minor accidents and illnesses – for example:
They cannot give a second opinion on a condition which has already been seen by a Doctor
Out of Hours Service
Urgent problems which can’t wait until the Surgery is open(Weekdays 08:00—18:30) call: Tel 0300 300 2012
This telephone help service is available 24 hours a day365 days a year. NHS Direct can give guidance and advice on most medical conditions and can be contacted on: Tel 111
Note: It is sometimes a good idea toring NHS direct if you are unsure if calling out of hours, emergency ambulances or attending the A&E department
Most Pharmacies have a qualified Pharmacist available,Pharmacist qualified to give general medical advice on various minor illnesses.However, if the Pharmacist is unable to help they will give advice on who you should see, this will generally be your GP.
Kirklands Practice Leaflet
please click on the link above to view our practice leaflet
If you have a complaint about the service you have received from the Practice please let us know.
How to complain
Sometimes things go wrong. We would ask that if you have a complaint that you try and resolve this at the time. If this is not possible and you wish to make a formal complaint please do this as soon as possible either in writing, over the phone, electronically or by asking for one of the Practice complaint forms.
How it will be handled
We will acknowledge your complaint within 3 working days and we aim to respond within 10 working days from the date you raised it.
If you wish to complain on behalf of someone else.
Please not that we adhere to strict medical confidentiality. If you are complaining on behalf of someone else we would require consent from them in writing that they give permission for us to discuss you with them. The consent must be clear.
Complaining to NHS ENGLAND
We hope that any complaint or concerns you have can be resolved by communication between the complainant and the Practice. If however you don't wish to raise the complaint/concern with the Practice or you remain unsatisfied after the investigation conducted by us, you have every right to contact the Local Area Complaints Team that reside within NHS ENGLAND.
Their information is: NHS ENGLAND, PO Box 16738, Redditch, B97 9PT - email: England.firstname.lastname@example.org. Phone Number is: 03003112233
If you are not satisfied with the investigation or the result. You can contact the Health Service Ombudsman, for further information please look on their website which is: www.ombudsman.org.uk.
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