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For general patient information please go to :-

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service coronavirus pages will advise on what they should do based on their particular circumstances.  These can be accessed at: 

IMPORTANT NOTICE:  Due to the Coronavirus Pandemic Kirklands Surgery ONLY patients who have been telephone triaged by the GP/NURSE PRACTITIONER/PHARMACIST will be allowed to enter the building for an appointment. This is to ensure the safety of our patients and staff.

You have symptoms of/or are self-isolating







URGENT - Coronavirus

If you, or any member of your household are suffering from any of the following Corona Virus symptoms:

  • a new continuous persistent cough

  • a high temperature over 37.8

You, and all members of your household, must stay away from other people for 14 days.  If you live alone - you must self isolate for at least 10 days, and ensure the symptoms have stopped.

Stay at least 2 metres (three steps) away from people.

DO NOT go to a GP, Pharmacy or Hospital

You do not need to contact 111 to tell them you are staying at home.

COVID-19: The way that general practice is changing

Over the last couple of weeks, you are likely to have noticed a marked difference in the way things are being done in general practice as we manage Covid-19. ​Thank you for adapting so quickly to these new ways of working.

To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult, telephone appointments and video consultations to ensure we continue providing you with the care you need. 

Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.

From now on, when you contact your surgery for an appointment you will receive an initial assessment through e-consult (on the practice website) OR by telephone, by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.

If you have suspected Covid-19 symptoms and, following a telephone assessment, need to have a further face-to-face appointment, this may not take place at your usual GP surgery. Instead you may be directed to another local site that has been specifically set up to better deal with your needs.

If you need to have a non-Covid-19 related face to face appointment and do not have any Covid-19 symptoms, you may still be able to access your usual surgery. However, please be aware that this may change. Services may need to be provided from a smaller number of practices if staff become unwell.

If, over the course of the next few weeks, you do have to go to a different surgery to the one you are used to, you might also see a doctor or nurse who you are not familiar with. Whilst we realise this could be inconvenient, we think it is important to keep people safe, reduce the spread of Covid-19 and get the maximum benefit from the healthcare resources which will be available. Your records will still be accessible securely to you and to them, ensuring they are able to provide you with the best possible care.  A home visiting service, for patients who are housebound, will be provided but increasingly through practices working together.

Our clinical colleagues and support staff will be working flexibly in order make these new arrangements work and, when circumstances change to make it possible, GP surgeries across the area will resume a normal service.

 If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:

Making an appointment

Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone 02392 663368

  • Each request will be passed to a doctor for assessment. You may find that we treat you by phone, by video link, or we may ask you to come to the surgery;
  • Access to the surgery premises will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.

Attending your appointment

  • If you need to have a face to face appointment  use the main entrance to enter the building and then following the signs to exit the building via the blue door.
  • Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with, your records will still be accessible securely to you and to them.

Repeat prescriptions

  • We aim to complete repeat prescriptions requests within 48 hours.
  • If you are able to, please continue to use this website or the NHS App to order your repeat prescription. You do not need to come to the surgery to register to do this;
  • If you cannot order your repeat prescription any other way, then you may deliver this through the outside surgery letter box – this can be done without accessing the reception. Unfortunately we cannot take prescription requests over the telephone.

How can you help?

  • Please be patient – our phone lines are very busy;
  • Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
  • Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult which is available through this website
  • If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next:;
  • If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02392663368 and we will discuss your needs;
  • Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
  • Have you nominated a pharmacy for the transmission of electronic prescriptions?  This will prevent the need for either you or pharmacy staff from coming to the surgery. Please indicate on your prescription request which pharmacy you would like to use.
  • We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.

Our Priority is  to decrease pressure on the practice and reduce unnecessary footfall. We are :

  • processing all scripts electronically to avoid contact with paper scripts. If you have not nominated a preferred pharmacy for your scripts to be sent please do so via 
  • If you have had recent reviews and blood tests, you may eligible for repeat dispensing which will help you to receive your medicines in a timely manner with such uncertainty surrounding us all.
    • Which patients are suitable?
    • Patients on stable therapy 
    • Patients with long-term conditions 
    • Patients on multiple therapy e.g. hypertension, diabetes, asthma etc. 
    • Patients that can appropriately self-manage seasonal conditions
    • Additional  info can be accessed here 
    • If you are keen  please contact us via email   
    • INHALER REQUEST : If you do not have any respiratory symptoms, or cough or fever we will not be issuing inhalers' just in case'.  Inhalers need to be reserved for those who need them, when they need them.  Your must look after asthma and COPD in the way you have agreed with the clinicians when you were last seen.  
    • RESCUE MEDICINES request are ONLY for patients who have had this in the past.
    • For asthma patient details on   how to look after yourself can be found here: -  
    • For patients that are asthmatic that need to  shield clear advice can be found here:

     The NHS website has advised that there is currently no strong evidence that ibuprofen can make coronavirus (COVID-19) worse but until more data become available, people are advised to take paracetamol to treat the symptoms of coronavirus.

    • If you are already taking ibuprofen or another non-steroidal anti-inflammatory (NSAID) on the advice of a doctor, do not stop taking it without checking first.
    • I am on an ACEinhibitor ie captopril, Ramipril , enalapril or a SARATN ie candesartan, irbesartan, losartan should I be worried that these medicines make Coronovirus /Covid19 worse ? There is lack of substantial evidence to suggest that these medicines make Coronovirus worse. We advise that patients should continue their unless advised to stop by the clinician.  Details here:

    Help us, help you . Together we can get through this.

    Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit and speak to the NHS Mental Health Triage Service.


    Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.


    The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.


    This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis. 

    The Mental Health Triage Service can be accessed by phone by dialling 111 and online at 

    If you are experiencing a life threatening emergency, please call 999.

    GDPR - Kirklands Surgery Practice Privacy Notice     


    Coronavirus (COVID-19) pandemic and your information

    The ICO recognises the unprecedented challenges the NHS and other health professionals are facing during the Coronavirus (COVID-19) pandemic. The ICO also recognise that 'Public bodies may require additional collection and sharing of personal data to protect against serious threats to public health.'

    The Government have also taken action in respect of this and on 20th March 2020 the Secretary of State for Health and Social Care issued a Notice under Regulation 3(4) of The Health Service (Control of Patient Information) Regulations 2002 requiring organisations such as GP Practices to use your information to help GP Practices and other healthcare organisations to respond to and deal with the COVID-19 pandemic.

    In order to look after your healthcare needs during this difficult time, we may urgently need to share your personal information, including medical records, with clinical and non-clinical staff who belong to organisations that are permitted to use your information and need to use it to help deal with the Covid-19 pandemic. This could (amongst other measures) consist of either treating you or a member of your family and enable us and other healthcare organisations to monitor the disease, assess risk and manage the spread of the disease.

    Please be assured that we will only share information and health data that is necessary to meet yours and public healthcare needs.

    The Secretary of State for Health and Social Care has also stated that these measures are temporary and will expire on 30th September 2020 unless a further extension is required. Any further extension will be will be provided in writing and we will communicate the same to you. Please also note that the data protection and electronic communication laws do not stop us from sending public health messages to you, either by phone, text or email as these messages are not direct marketing. It may also be necessary, where the latest technology allows us to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

    If you are concerned about how your information is being used, please contact our DPO using the contact details provided in this Privacy Notice.  




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