Access - GP appointments and bookings

The way we access GP services has changed. Below are some frequently asked questions that may help you understand these changes:

Most patient’s health concerns can be managed over the phone or via e-consult. This is why we are providing you with either an initial phone call or an email to decide what would be the best way to help. If we can support you without needing you to come into the practice then we reduce the need for you to travel, and reduce the risk of the virus spreading.

Primary care is still open and we encourage people to get in touch for any health concerns that cannot be dealt with by the individual, their family or friends or the local pharmacy.

For information on opening times, appointments, special clinics and prescriptions please see under the headings at the top of the page.

 

Why can’t I walk into my GP practice?

The coronavirus (Covid-19) pandemic has forced us all to work differently to help slow down the spread of the virus. All healthcare settings are taking special measures to protect you, the public and their staff. GP practices are working as hard as ever, but differently.

Where possible we want to avoid people having to wait inside a waiting room together, as we know this increases the risk of the virus spreading. Like hospitals and dentists, we have also had to change how we offer our services to you.

If you do need to come in, then we can ensure there are a minimal number of people in the practice, we can maintain social distancing and keep patients and staff safe.

Will I need to wear a face mask if I come into my practice for an appointment?

To help limit the spread of the virus, we are asking for all patients aged 12 and over to wear a face covering when they come the practice. This doesn’t have to be a face mask, but a cloth covering which covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind the head. You can find additional information by visiting https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering

  Services

Vaccinations, immunisations, cervical smears, phlebotomy, diabetic, asthma, COPD, health checks can be booked for an appointment by contacting our reception team.

All our clinical staff will wear a face mask, gloves and apron during any consultation.

We ask anyone over the age of 12 years to wear a face covering when attending the surgery.

Staff will clean down areas before your arrival to keep you safe.

 

Appointments

receptionMonday to Friday 9.00am-12.15pm - 4.00pm-6.15pm

Emergency appointments are available every morning. Please telephone between 8.30am-11.00am

If you have a problem and feel it could be dealt with by the GP on the telephone, please ask the receptionist to book you a telephone appointment.

Extended Hours appointments are available Monday evening after 6.30pm, Tuesday morning from 7.30am and Wednesday evening after 6.30pm.


SPECIAL APPOINTMENTS

Antenatal and Child Immunisation Clinics are all held in the afternoons. Wart clinics and minor surgical procedures are carried out by special arrangement.

Appointments for blood pressure care, diabetic management, asthma, well-women or well-men advice is all available in normal surgery times by all the doctors and practice nurses.  

TRIAGE NURSES

The Traige Nurse is available Monday to Friday to see patients who have urgent problems. Triage may be able to deal with your problem either on the telephone or in person.  

Extended Access Services

 

In addition to the practice’s own extended hours services, Portsmouth Primary Care Alliance (which is an organisation made up of GP Practices in Portsmouth) provides sustainable services to support General Practice and our individual practices and patients. Some of these services are shown below and how to access them; they are the:

 

Integrated Primary Care Service

 

This is a new integrated 24/7 primary care service is set to improve care and patient access to GP services in Portsmouth. The Integrated Primary Care Service started on 29 June 2018 and incorporates the existing Acute Visiting Service and Extended Access Service and adds Out of Hours provision overnight.  The NHS is linking these services to provide a ‘streamlined and unified’ new model for people needing urgent out-of-hospital care. You can now access appointments during evenings and weekends at a city-wide hub at Lake Road Health Centre in central Portsmouth.  Additional routine appointments will be available as well as urgent same-day appointments every day until 10pm 365 days a year. To use the new service, during normal working hours call the surgery and at all other times call 111.

 

Acute Home Visiting (AVS)

 

Since September 2015 the Alliance has provided an Acute Visiting Service. This now runs during the hours of 9am-6pm Monday – Friday (excluding Bank Holidays). If you are feeling unwell and are not able to attend your usual doctor’s surgery, you can contact your GP Practice to request a Home Visit.  Some patients will be seen by their usual GPs but if following a telephone assessment your GP feels that you are unable to wait until after surgery for a visit, you may be offered a referral to the Acute Visiting Service. One of the team of GPs will then come out to see you as a representative of your practice. The doctors work across the Portsmouth area to visit registered patients at home. They provide appropriate treatment which helps to both reduce attendances at A&E and avoid unnecessary admission to hospital. Patients referred to the AVS are normally seen quickly (normally within 2 hours of us receiving the referral) and are given the best care in the most appropriate setting.

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