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Online Services

Consult online

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NHS apps available to use

There are a number of accredited NHS applications available for you to try.

Please follow this link for further details: https://www.nhs.uk/apps-library/

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Do It Online

Physiotherapy service

Patients registered in Portsmouth and Southampton can self-refer to the physiotherapy service or be referred by the GP.

Self Referral

To refer to our service, you must be:

You are aged 16 or over

You are registered with a Portsmouth or Southampton GP Practice

You have a muscle or joint, including back/neck pain, strains or sprains

Exclusions:

You are aged under 16

You have a neurological paediatric, respiratory, obstetric or gynaecological problem

Referrals for post-operative treatment will not be accepted from patients registered with a Southampton GP

 http://www.solent.nhs.uk/physioselfreferral

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Welcome to Kirklands Surgery

THE PRACTICE

Established in 1926 by Alistair Mead, the practice serves patients in Copnor and adjoining districts.  The Present Doctoers are:

Dr Evans BM Soton(1987) DCH
Dr Beth Hockley  BSc (Hons) MBChB (2009) Leic DFSRH MRCGP
Dr Thomas Wood BM (Hons) Soton (2011) MRCGP
Dr Lin Mo, BM BS, MRCGP  BM BS The University of Brighton and the University of Sussex(2013)
Dr Robyn Elliott   BM 1999 University of Southampton
Dr Sang Lee  MB BS 2011 The University of Hull and the University of York

The doctors and staff at Kirklands surgery in Portsmouth are proud to offer the highest standard of patient-centred healthcare.  We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal, minor surgery, childhood vaccinations and well-person check-ups

Situation and Car Parking

We regret that there is insufficient space to be able to offer patients car parking facilities on the premises. However, there is ample space in the driveway for private cars or taxis to `drop off’ and `pick up’ patients who have difficulty walking. The best car parking possibilities are in Powerscourt Road.

NAMED ACCOUNTABLE GP FOR ALL PATIENTS

All Kirklands patients now have a named accountable GP.  The named accountable GP is responsible for the patients' overall care at the practice.  If you would like to know who that GP is please contact the surgery.  If you have a preference as to which GP that is, the practice will make every effort to accommodate this request.  It will not always be possible for you to see the allocated GP; when booking a routine appointment patients are also free to book the GP of their choice.  When requesting a same day emergency appointment it may not always be possible to book the doctor of your choice.

PRACTICE AREA

PO1

PO2

PO3

PO4

PO5 - extended boundary

How and why we keep information about you and how you can choose who sees it 

Why do we collect information about you?

In order to support your care, health professionals maintain records about you. We take great care to ensure your information is kept securely, that it is up to date, it is accurate and used appropriately. All of our Practice staff are fully trained to understand their legal and professional obligations to protect your information and will only look at your information if they need to. They will only look at what they need to in order to do things like book you an appointment, give general health advice, provide you with care and if necessary refer you on to other services.

 What information do we hold about you?

  • Your age, contact details and next of Kin
  • Details of your appointment, clinic visits etc.
  • Records of investigations, like laboratory tests, x-rays, etc.
  • Information from other health professionals

 When is your information shared?

We will only use or pass on information about you to other health professionals to support your care. If we feel that it is in your best interests to share your information with someone else e.g. Social Care or a Voluntary Organisation that could support you we will ask your permission to do so. Everyone who has access to your information is required by Law to keep it confidential. We will not disclose your information to anyone else without your permission unless in exceptional circumstances e.g. a life or death situation. We are also required by law to share certain information such as the birth of a new baby, infectious diseases that may put you or others at risk or where a Court has decided we must.  

You have the choice to share or not to share

You can ask for all or some of your information not to be shared outside of the practice. If you decide not to share at all this will not affect your entitlement to care. However, it may result in the delivery of your care being less efficient as other health professionals will not see your full medical history. If you have any concerns about how your information is shared or held, please contact the Practice Manager.  

How your records are stored

Our practice uses an electronic clinical records programme called SystmOne which is where all of your information will be stored unless we hold paper records about you which will remain on paper. Because other GP’s in Portsmouth and Solent NHS Trust use SystmOne too it means we can share information electronically and securely about your care to support you more effectively. Other services that use SystmOne will ask your permission to see your information when they first see you. 

Access to your health information

You have a right to access or view information the practice holds about you, and to have it amended or removed should it be inaccurate. You can make what is called a ‘Subject Access Request’ and we will:

  • describe the information we hold about you
  • tell you why we are holding that information
  • tell you who it might be shared with
  • at your request, provide a copy of the information in an easy to read form 

If you would like to make a ‘Subject Access Request’, please contact the Practice Manager.  

How and why we keep information about you and how you can choose who sees it 

Why do we collect information about you?

In order to support your care, health professionals maintain records about you. We take great care to ensure your information is kept securely, that it is up to date, it is accurate and used appropriately. All of our Practice staff are fully trained to understand their legal and professional obligations to protect your information and will only look at your information if they need to. They will only look at what they need to in order to do things like book you an appointment, give general health advice, provide you with care and if necessary refer you on to other services. 

What information do we hold about you?

  • Your age, contact details and next of Kin
  • Details of your appointment, clinic visits etc.
  • Records of investigations, like laboratory tests, x-rays, etc.
  • Information from other health professionals 

When is your information shared?

We will only use or pass on information about you to other health professionals to support your care. If we feel that it is in your best interests to share your information with someone else e.g. Social Care or a Voluntary Organisation that could support you we will ask your permission to do so. Everyone who has access to your information is required by Law to keep it confidential. We will not disclose your information to anyone else without your permission unless in exceptional circumstances e.g. a life or death situation. We are also required by law to share certain information such as the birth of a new baby, infectious diseases that may put you or others at risk or where a Court has decided we must.  

You have the choice to share or not to share

You can ask for all or some of your information not to be shared outside of the practice. If you decide not to share at all this will not affect your entitlement to care. However, it may result in the delivery of your care being less efficient as other health professionals will not see your full medical history. If you have any concerns about how your information is shared or held, please contact the Practice Manager.  

How your records are stored

Our practice uses an electronic clinical records programme called SystmOne which is where all of your information will be stored unless we hold paper records about you which will remain on paper. Because other GP’s in Portsmouth and Solent NHS Trust use SystmOne too it means we can share information electronically and securely about your care to support you more effectively. Other services that use SystmOne will ask your permission to see your information when they first see you. 

Access to your health information

You have a right to access or view information the practice holds about you, and to have it amended or removed should it be inaccurate. You can make what is called a ‘Subject Access Request’ and we will:

  • describe the information we hold about you
  • tell you why we are holding that information
  • tell you whi it might be shared with
  • at your request, provide a copy of the information in an easy to read form 

If you would like to make a ‘Subject Access Request’, please contact the Practice Manager.

GDPR - Kirklands Surgery Practice Privacy Notice     

 

    Your Data, Privacy and the Law. How we use your medical records

 

This practice handles medical records according to the laws on data protection and confidentiality.

We share medical records with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and event by event.

 

Some of your data is automatically copied to the Shared Care Summary Record

 

We do share some of your data with local out of hours / urgent or emergency care service

 

Data about you is used to manage national screening campaigns such as Flu, Cervical cytology and Diabetes prevention.

 

Data about you, usually de-identified, is used to manage the NHS and make payments.

 

We share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

 

Your data is used to check the quality of care provided by the NHS.

 

We may also share medical records for medical research

 

For more information read the Privacy Notice pages in the folder within the waiting area .

 

 

For more detail see attached link below:

 

Privacy Notice

 

Health Intelligence GP Practice Privacy Notice:

The Practice shares your diabetes related data with the Diabetic Eye Screening Programme operated by Health Intelligence (commissioned by NHS England). This supports your invitation for eye screening (where you are eligible and referred by the Practice) and ongoing care by the screening programme. This data may be shared with any Hospital Eye Services you are under the care of to support further treatment and with other healthcare professionals involved in your care, for example your Diabetologist.

For further information, take a look at Health Intelligence’s Privacy Notice on the diabetic eye screening website: www.desphiow.co.uk  
 

How the NHS and care services use your information

Kirklands Surgery is one of many organisations working in the health and care system to improve care for patients and the public)[1]

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

 

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

 

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

 

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

 

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.  On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data
  • Find out how your data is protected
  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply

 

You can also find out more about how patient information is used at:

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

 

You can change your mind about your choice at any time.

 

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

 

Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is currently’ compliant with the national data opt-out policy.

 National Data Opt-out

Your Data Matters to the NHS

Information about your health and care helps the NHS to improve your individual care, speed up diagnosis, plan your local services and research new treatments.

NHS Digital

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

Type 1 Opt-out: medical records held at your GP practice

You can tell your GP practice if you do not want your confidential patient information held in your GP medical record to be used for purposes other than your individual care. This is commonly called a type 1 opt-out. This opt-out request can only be recorded by your GP.

If you choose a Type 1 opt-out, please complete our National Type 1 Data Opt Out Form

Type 2 Opt-out: information held by NHS Digital

A Type 2 opt-out is an objection that prevents an individuals personal confidential information from being shared outside of NHS Digital, that is used for research and planning.

Previously you could tell your GP surgery if you did not want NHS Digital to share confidential patient information that is collected from across the health and care service for purposes other than your individual care. This was called a type 2 opt-out.

From 25 May 2018 the type 2 opt-out has been replaced by the national data opt-out. Type 2 opt-outs that have been recorded previously have been automatically converted to national data opt-outs.

To find out more or to make your choice visit: nhs.uk/your-nhs-data-matters 

 

 

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Online Services

(Site updated 12/11/2019)

Contact Details

Kirklands Surgery

Contact Telephone

023 92 663368
023 92 663368
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