Anima - Coming Soon

We're pleased to announce that we are moving to a new online consultation system with many more features than e-consult. We're hoping this will improve the way you access your GP practice whenever you need to do so. The new system will replace e-consult at Kirkland's Surgery.

From Wednesday 1st October 2025, we will be introducing Anima for all appointments and administrative requests.  This will be the only way to request appointments or contact the practice.  As a result, we will no longer be accepting emails for appointment requests or medical queries.

What is Anima?

Anima is a secure, easy to use online system that allows you to:

• Request a GP or nurse appointment
• Ask questions about your care
• Request sick notes, prescriptions and more
• Submit information securely at any time of day
• Be triaged quickly by the right member of the team

How will I be able to access Anima?

Anima will be available through the Kirkland's Surgery website or via the NHS app.

What are the benefits?

Anima is designed to help patients get the right care as quickly and safely as possible.

Using your smartphone, tablet, or computer connected to the internet you will be able to submit requests directly to our clinical team. Anima will ask you a series of questions tailored to your medical or administration need. The team will then review your request and respond via Anima to offer the most appropriate solution. This could include written advice and signposting, the prescribing of medication, or the offer of an appointment at an appropriate time.

• You can provide all the information that the practice requires to help you, without waiting on the phone.
• You will be asked questions based on your concerns but without the medical jargon.
• You will have the most appropriate and qualified clinician respond to your request, meaning you get the best help at the best time.
• You will be able to log onto the dashboard to see the outcomes of your past requests.

What if I can't use the internet?

If you are unable to submit a request online, don't worry.  Our staff are here to support and guide you through the process and can help you to complete a request over the phone or in person if needed.

Why are we making this change?

We're making this change so that we can:

• Ensure every patient is seen by the right person at the right time
• Improve response times and patient safety
• Make the system fairer and more efficient for everyone

The main changes in a nutshell

• You will no longer need to wait in a queue, over the phone or in person to request an urgent appointment at 8.30 or 2pm.
• You will no longer need to email us your medical request or queries.
• You will no longer need to submit e-consult requests.

Instead, you can submit an online request anytime between 8.30am and 5.30pm.

The staff at Kirkland's Surgery are committed to help our patients transition to this new system.  We will be updating this page in the run up to 1st October.

Please watch the videos below to find out how to use Anima.