Appointments

From 1st October 2025, Kirklands Surgery is introducing Anima as a new way for patients to book GP appointments.  Anima is a system that triage's patients requests so that patients are seen by the right person at the right time.

By using Anima we can ensure that our patients receive the appropriate care and advice for their medical issue.  

If you need an urgent or routine GP appointment please complete an appointment request through Anima.  The information that you provide is categorised for clinical safety and then triaged by our duty team.

Our team will then contact you with the outcome for your request.  This could be to;

• offer you an appointment
• invite you in for more investigations, such as a blood test
• refer you to another service such as physio
• provide you with self-care information about your condition
• provide you with medication or a sick note etc if required.

For more information about Anima please visit our Anima page

If you require an appointment with our nurse, please either call us or come into the surgery to book.

Urgent appointments are available Monday to Friday (unless it is a bank holiday). 

For an urgent on the day appointment please submit an Anima request before 11am to ensure that our duty team can assess your request and provide you with a suitable appointment. 

If you are unable to complete an online form you can ask a relative, friend, care or neighbour to complete the form on your behalf.   Our staff have also been trained to complete the form on your behalf either over the phone or in person.

Routine appointments are available Monday to Friday (unless it is a bank holiday). 

For a routine appointment within the next two weeks please submit an Anima request.  Anima is open for requests from 8am – 6.30pm when we are open.

The information that you provide will be triaged by our duty team and you will be offered a suitable solution to your request.  This could be an appointment, medication, investigations or a referral to another service.

If you are unable to complete an online form you can ask a relative, friend, care or neighbour to complete the form on your behalf.   Our staff have also been trained to complete the form on your behalf either over the phone or in person.

If you feel that you may need a visit please submit an Anima request before 11am.  Please ensure that you add 'home visit needed' somewhere on the request- ideally at the begining.  If you are unable to complete an Anima form online please call us before 11am on 02392 663368.

A doctor or nurse may phone you back to assess your health condition and to decide the next steps. This could include offering telephone advice or to decide on the best clinician to send. It may also be in the patients best interest to arrange hospital attendance instead,

House visits are only available for patients who are housebound. This is usually due to illness or disability.

Our GP's can assess several patients in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Acute Visiting Service

Since September 2015 the Alliance has provided an Acute Visiting Service. This now runs during the hours of 9am-6pm Monday – Friday (excluding Bank Holidays).

If you are feeling unwell and are not able to come to your usual GP surgery you can contact them to request a Home Visits. Patients are usually assessed by their own GP's who will then visit them. Sometimes your GP will decided that you cannot wait for a visit for them. They will then offer to refer you to the Acute Visiting Service. One of the team of GPs will then come out to see you as a representative of your practice. These doctors work across the Portsmouth area to visit registered patients at home. They can provide appropriate treatment. This helps to both reduce attendances at A&E and avoid unnecessary admission to hospital. Patients who get referred to AVS are usually seen within 2 hours of us receiving the referral. Patients are then given the best care in the most appropriate setting.

Our practice nurses and HCA's offer appointments for a range of medical issues, including

• Blood Pressure Checks
• Cervical screening
• B12 injections
• Long term condition reviews
• NHS Health Checks
• Blood tests (by invitation only)

To book please call us or pop in to the surgery.  Some of these appointments are also available to book online.

For more information, please visit our clinics page

Child Immunisation Clinics are held with our nurse and are offered as recommended by the government.  Please see the NHS vaccination schedule for more information

Because of immunisation, diseases such as diphtheria, tetanus and polio are rare but if caught they can be crippling or even fatal. Risks from vaccination have been exaggerated and are very small, but if you have concerns please discuss with your doctor or nurse.

Please see our clinics page for more information

There are some medical conditions that the GP may not need to see you for. If you feel that your condition doesn't need you to attend the practice you could request a telephone call with the GP. Please submit an Anima requestand specify that you would prefer a telephone appointment.

 Practice Extended Hours

We are open for extended hours offering extra appointments at the following times:

• Tuesday:        7.30am to 8am     
• Wednesday:   6.30pm to 7pm 

Please note that not all doctors are available for all extended opening sessions. and there are a limited number of appointments available.

To book an appointment during these times, please submit an Anima request, stating that you would prefer an appointment during these times.

Extended Access Services

Portsmouth Primary Care Alliance offers services to support GP practices in Portsmouth.

These services include;

Integrated Primary Care Service

This new integrated 24/7 primary care service has been set up to improve care and patient access to GP services. The services incorporates Acute Visiting Service, Extended Access Service and Out of Hours. These appointments take place during evenings and weekends. They are available at the city-wide hub at Lake Road Health Centre. This includes routine and urgent same-day appointments that are available until 10pm daily. To use the service, during normal working hours call the surgery and at all other times call 111.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if you would prefer to consult with the doctor or nurse by phone, face-to-face or email
• if you need an interpreter
• if you have any other access or communication needs

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 023 92 663368, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

It is important to cancel your appointment if it is no longer needed. This is because the demand to see a Clinical member of our team is very high. When you cancel your appointment this can be offered to someone else.