Emergency appointments are available every morning.  Please telephone 023 92 663368 between 8.30am and11am.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 14 days:

• use our online system - SystmOnline
• phone us on 023 92 663368, Monday to Friday from 8.30am to 5.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 5.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Antenatal and Child Immunisation Clinics are all held in the afternoons. Wart clinics and minor surgical procedures are carried out by special arrangement.

Appointments for blood pressure care, diabetic management, asthma, well-women or well-men advice is all available in normal surgery times by all the doctors and practice nurses.  

The Paramedic Practitoner is available Monday to Friday to see patients who have urgent problems. Triage may be able to deal with your problem either on the telephone or in person.  

If you have a problem and feel it could be dealt with by the GP on the telephone, please ask the receptionist to book you a telephone appointment.

Practice Extended Hours

• Tuesday:        7.30am to 8am     
• Wednesday:   6.30pm to 7pm 

Extended Access Services

In addition to the practice’s own extended hours services, Portsmouth Primary Care Alliance (which is an organisation made up of GP Practices in Portsmouth) provides sustainable services to support General Practice and our individual practices and patients. Some of these services are shown below and how to access them; they are the:

Integrated Primary Care Service

This is a new integrated 24/7 primary care service is set to improve care and patient access to GP services in Portsmouth. The Integrated Primary Care Service started on 29 June 2018 and incorporates the existing Acute Visiting Service and Extended Access Service and adds Out of Hours provision overnight.  The NHS is linking these services to provide a ‘streamlined and unified’ new model for people needing urgent out-of-hospital care. You can now access appointments during evenings and weekends at a city-wide hub at Lake Road Health Centre in central Portsmouth.  Additional routine appointments will be available as well as urgent same-day appointments every day until 10pm 365 days a year. To use the new service, during normal working hours call the surgery and at all other times call 111.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• e-consult

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 023 92 663368, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

It is important to cancel your appointment if it is no longer needed as the demand to see a Clinical member of our team is extremely high, and the appointment can be allocated to someone else.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if you would prefer to consult with the doctor or nurse by phone, face-to-face or email
• if you need an interpreter
• if you have any other access or communication needs

If you feel a visit may be required please telephone the surgery before 11am on 02392 663368.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Acute Visiting Service

Since September 2015 the Alliance has provided an Acute Visiting Service. This now runs during the hours of 9am-6pm Monday – Friday (excluding Bank Holidays). If you are feeling unwell and are not able to attend your usual doctor’s surgery, you can contact your GP Practice to request a Home Visit.  Some patients will be seen by their usual GPs but if following a telephone assessment your GP feels that you are unable to wait until after surgery for a visit, you may be offered a referral to the Acute Visiting Service. One of the team of GPs will then come out to see you as a representative of your practice. The doctors work across the Portsmouth area to visit registered patients at home. They provide appropriate treatment which helps to both reduce attendances at A&E and avoid unnecessary admission to hospital. Patients referred to the AVS are normally seen quickly (normally within 2 hours of us receiving the referral) and are given the best care in the most appropriate setting.