Appointments

Emergency appointments are available every morning.  Please telephone 023 92 663368 between 8.30am and 11am.

When you get in touch, we’ll ask what you need help with.

We will use the information that you give us to choose the most suitable health professional to help you.

To request a routine appointment in the next 14 days:

• use our online system - SystmOnline
• phone us on 023 92 663368, Monday to Friday from 8.30am to 5.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8.30am to 5.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information that you give us to choose the most suitable health professional to help you.

 Antenatal and Child Immunisation Clinics are all held in the afternoons.

Wart clinics and minor surgical procedures are available by special arrangement.

Our doctors and practice nurses can offer appointments for a range of medical issues. These include blood pressure care, diabetic management, asthma, well-women or well-men advice. These appointments are available in normal surgery times.

Our Paramedic Practitioner is available Monday to Friday. They help patients with urgent medical issues. They may be able to deal with your problem either on the telephone or in person.  

There are some medical conditions that the GP may not need to see you for. If you feel that your condition doesn't need you to attend the practice you could book a telephone call with the GP. Please call our reception team to book you a telephone appointment.

 Practice Extended Hours

We are open for extended hours offering extra appointments at the following times:

• Tuesday:        7.30am to 8am     
• Wednesday:   6.30pm to 7pm 

Please note that not all doctors are available for all extended opening sessions. and there are a limited number of appointments available.

Please enquire at reception if you would like to book an appointment during these times.

Extended Access Services

Portsmouth Primary Care Alliance offers services to support GP practices in Portsmouth.

These services include;

Integrated Primary Care Service

This new integrated 24/7 primary care service has been set up to improve care and patient access to GP services. The services incorporates Acute Visiting Service, Extended Access Service and Out of Hours. These appointments take place during evenings and weekends. They are available at the city-wide hub at Lake Road Health Centre. This includes routine and urgent same-day appointments that are available until 10pm daily. To use the service, during normal working hours call the surgery and at all other times call 111.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• e-consult

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 023 92 663368, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

It is important to cancel your appointment if it is no longer needed. This is because the demand to see a Clinical member of our team is very high. When you cancel your appointment this can be offered to someone else.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if you would prefer to consult with the doctor or nurse by phone, face-to-face or email
• if you need an interpreter
• if you have any other access or communication needs

If you feel that you may need a visit please telephone the surgery before 11am on 02392 663368.

A doctor or nurse may phone you back to assess your health condition and to decide the next steps. This could include offering telephone advice or to decide on the best clinician to send. It may also be in the patients best interest to arrange hospital attendance instead,

House visits are only available for patients who are housebound. This is usually due to illness or disability.

Our GP's can assess several patients in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Acute Visiting Service

Since September 2015 the Alliance has provided an Acute Visiting Service. This now runs during the hours of 9am-6pm Monday – Friday (excluding Bank Holidays).

If you are feeling unwell and are not able to come to your usual GP surgery you can contact them to request a Home Visits. Patients are usually assessed by their own GP's who will then visit them. Sometimes your GP will decided that you cannot wait for a visit for them. They will then offer to refer you to the Acute Visiting Service. One of the team of GPs will then come out to see you as a representative of your practice. These doctors work across the Portsmouth area to visit registered patients at home. They can provide appropriate treatment. This helps to both reduce attendances at A&E and avoid unnecessary admission to hospital. Patients who get referred to AVS are usually seen within 2 hours of us receiving the referral. Patients are then given the best care in the most appropriate setting.