Noticeboard

 

Please click on the link below for advice on finding the right service for you 

Find the right service guide 

 

CONTACT DETAILS 

Do we hold the correct contact details for you? mobile

It is import that you let us know when you change your address and telephone number.

Mobile Phone Numbers

Let us have your mobile phone number, we can send you reminders for your appointments and let you know any result which are normal.  

JOIN OUR PATIENT PARTICIPATION GROUP

For information on Kirklands Patient Reference Group/Patient Survey Group look under the section Patient Reference Group or ask the receptionist on your next visit to the surgery.

All the minutes and action plans can be found under the Patient Group section on the right hand side of the screen. 

 NOT SURE WHAT SERVICES TO USE

see our Kirklands Medical Services Information Leaflet look under Minor illness and show my Health Information to help you decide.

URGENT CARE GUIDE `What to know, when to go' See our guide on the right hand side of this page under further information.

 

 

If you have a complaint about the service you have received from the Practice please let us know.

How to complain

Sometimes things go wrong.  We would ask that if you have a complaint that you try and resolve this at the time.  If this is not possible and you wish to make a formal complaint please do this as soon as possible either in writing, over the phone, electronically or by asking for one of the Practice complaint forms.

How it will be handled

We will acknowledge your complaint within 3 working days and we aim to respond within 10 working days from the date you raised it.

If you wish to complain on behalf of someone else.

Please not that we adhere to strict medical confidentiality.  If you are complaining on behalf of someone else we would require consent from them in writing that they give permission for us to discuss you with them.  The consent must be clear.

Complaining to NHS ENGLAND

We hope that any complaint or concerns you have can be resolved by communication between the complainant and the Practice.  If however you don't wish to raise the complaint/concern with the Practice or you remain unsatisfied after the investigation conducted by us, you have every right to contact the Local Area Complaints Team that reside within NHS ENGLAND.

Their information is: NHS ENGLAND, PO Box 16738, Redditch, B97 9PT - email: England.contactus@nhs.net.  Phone Number is: 03003112233

If you are not satisfied with the investigation or the result.  You can contact the Health Service Ombudsman, for further information please look on their website which is: www.ombudsman.org.uk.

 
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