CORONAVIRUS PUBLIC INFORMATION
IMPORTANT NOTICE: PLEASE DO NOT ENTER THE BUILDING IF:
You have coronavirus symptoms of/or are self-isolating or have any of the following:-
- HIGH TEMPERATURE AND/OR
- NEW CONTINOUS COUGH
- Are SELF ISOLATING for ANY REASON (SYMPTOMS AS ABOVE IN THE LAST 10 DAYS OR HOUSEHOLD CONTACT IN THE LAST 14 DAYS)
INSTEAD PLEASE RETURN HOME
IF YOU HAVE ANY OF THE SYMPTOMS ABOVE:
FOR MILD SYMPTOMS CONTACT THE 111 ONLINE SERVICE BUT IF YOU CANNOT MANAGE YOUR SYMPTOMS AT HOME PLEASE CALL 111 BY PHONE.
FOR ANY OTHER SYMPTOMS OR QUERIES PLEASE CONTACT THE SURGERY BY E-CONSULT OR BY PHONE ON 02392 663368
COVID-19: The way that general practice is changing
To limit the spread of Covid-19, we have worked to reduce footfall through practices by using online consultation systems like e-consult (a link is on this website under online services), telephone appointments and video consultations to ensure we continue providing you with the care you need.
Our top priority is to keep our patients and staff safe whilst ensuring patients get the care they need. Keeping our staff healthy is crucial so that they can continue to care for everybody, therefore GPs and their staff have been working together with other local surgeries to develop a system which will be able to meet these changing needs.
From now on, when you contact your surgery for an appointment you will be offered a telephone or face to face appointment , by a suitably trained clinician. It is essential that you give an accurate and detailed description of your symptoms when asked. This will allow us to provide you with the most appropriate treatment.
Attending your appointment. We ask that you attend the appointment wearing a face mask . We can provide you with one if necessary.
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from NHS online or your local pharmacist;
- Do you simply need general advice? If you do, can you call 111 for this or visit our website to access E-consult which is available through this website
- If you think you may have Covid-19 DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call 02392663368 and we will discuss your needs;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. Please indicate on your prescription request which pharmacy you would like to use
- We do anticipate some staff shortages due to isolation and sickness and aim to continue to give you the best possible care at this difficult time. We appreciate your continued support.
Are you or someone you know experiencing a crisis and need urgent mental health support? Call 111 or visit www.111.nhs.uk and speak to the NHS Mental Health Triage Service.
Our NHS 111 mental health triage service provides advice, support and guidance, 24 hours a day, seven days a week, for anyone living in Hampshire and the Isle of Wight.
The Mental Health Triage Team has a wide range of skills, including on the phone brief psychological support and has access to key services and organisations that can offer mental health support to people in their time of need.
This service can also be also used by GPs and other healthcare professionals, the emergency services, mental health charities and any other organisations that come into contact with people experiencing a mental health crisis.
The Mental Health Triage Service can be accessed by phone by dialling 111 and online at www.111.nhs.uk.
If you are experiencing a life threatening emergency, please call 999.